Hello. Is there anybody in there?...

"...just nod if you can hear me. Is there anyone home?" Lyrics from Comfortably Numb by Pink Floyd. The words are very apt for my morning, although I wish the title were. British Airways customer service is not going up in my estimation at the moment. I did finally manage to speak to someone at their baggage tracing centre yesterday, who confirmed the details they already had and informed me that one bag had been located. I'm now waiting to see if, and when this will be delivered. Since the other bag is still shown as "Tracing in progress" I have been trying to call again today and all I get is the message saying we're so busy we can't even put you in a queue to wait for a representative. I tried phoning their dedicated customer service line and got the same result.

I'm leaving for Malta tomorrow where we'll be running our first Developer Day there. If you're in Malta and in the IT business please come along as we've lots of interesting things to talk about. Sadly I won't be doing as many demos as I'd planned unless there's some kind of divine intervention and BA manage to find and return my bag today, since that has all my Sun SPOTs in it.